Refund Policy

Last updated: 2026.07.31

PitchWorthy is operated by István Fábián, Carrer del Laberint 2-4, 08005 Barcelona, Spain.

Merchant of Record

Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

What you are purchasing

PitchWorthy sells credit packs. Credits are used to unlock individual listings in the PitchWorthy directory. Once a credit is spent to unlock a listing, that listing remains available in your account for as long as your account remains active and the listing remains in the PitchWorthy directory.

Credits are non-transferable and hold no cash value.

Immediate access

Credits are delivered to your account immediately upon successful payment.

By completing your purchase, you expressly request immediate access to this digital content and acknowledge that you lose your right of withdrawal in respect of any credits you subsequently spend.

30-day money-back guarantee on unused credits

If you change your mind, contact us within 30 days of your purchase and we will refund your unused credits in full. No questions asked.

If only part of a credit pack has been used, the refundable amount is calculated using the effective per-credit price paid for that order, multiplied by the number of unused credits. Credits covered by an approved refund are removed from your account.

Credits you have already spent

Credits spent to unlock listings have been delivered in full and consumed. Consumed credits are not refundable.

Duplicate charges and delivery failures

If you were charged more than once for the same order, or your credits were not delivered due to a technical fault on our side, contact us and we will refund the affected amount in full.

How to request a refund

Email support@pitchworthy.me or visit paddle.net.

Please include your order reference. Where a refund request is eligible, we will approve it and arrange for Paddle to process the refund to your original payment method. The time taken for funds to appear depends on your payment method and financial institution.

Fraud and abuse

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

Paddle's policies

Purchases are also subject to Paddle's Buyer Terms and Paddle's Refund Policy . Where Paddle's policies or mandatory consumer law provide additional rights, those additional rights apply.

Your statutory rights

Nothing in this policy limits or affects any rights you have under applicable consumer law that cannot legally be excluded or restricted, including rights relating to products that are faulty, not as described, or not fit for purpose.

Contact

Email: support@pitchworthy.me
Phone: +34641582022